Users who tried to upgrade their devices to the latest version of Windows 10 were confronted by an error message.
The vast majority of Intel’s Atom Clover Trail processors were released during the Windows 8 era, however Microsoft offered these devices a free upgrade to Windows 10 to keep these machines up-to-date.
However, these devices will no miss-out on the latest Windows 10 features.
A Microsoft spokesperson clarified the company’s position in a statement to The Verge saying, “They require additional hardware support to provide the best possible experience when updating to the latest Windows 10 feature update, the Windows 10 Creators Update.
“However, these systems are no longer supported by Intel (End of Interactive Support), and without the necessary driver support, they may be incapable of moving to the Windows 10 Creators Update without a potential performance impact.”
The US technology company will offer an older Windows 10 Anniversary Update to Intel Clover Trail devices instead, and confirmed it “will provide security updates to these specific devices running the Windows 10 Anniversary Update until January of 2023.”
Acer had previously addressed the issue on its website, where it confirmed devices running Intel Clover Trail processors were unable to install Windows 10 Creators Update, let alone its successor, Windows 10 Fall Creators Update.
Here’s what you should do after a Windows 10 upgrade
“If you install the Windows 10 creators update, icons and text may not appear at all, or may show up as solid colour blocks or bars.
“If you have already installed Creators Update and are experiencing problems, you can use Windows 10 recovery options to restore your system to the previous build.”
The following Intel Clover Trail processors are currently not supported on Windows 10 Creators Update – Atom Z2760, Atom Z2520, Atom Z2560, Atom Z2580.
It’s unclear how many devices running Intel Clover Trail processors are currently in use.